Are you sick of tracking SMS mailings, monitoring calls, and allocating visitors to different offices and managers?
A CRM for travel agents can handle everyday activities with ease and contribute to an increase in customer flow and revenue.
Anyone who wants to create a customer relationship management travel agency and avoid financial loss must have travel CRM software.
CRM Software for travel agencies and tour operators enables these businesses to better and more efficiently maintain and serve their clientele.
A travel CRM controls various aspects of the trip.
This includes managing the booking of tickets, tour packages, hotel reservations, coordinating travel, managing daily plans, etc.
Utilizing a single platform, travel software enables you to organize and streamline the entire operation.
Customer relationship management software or free CRM for travel agency enables travel industry professionals to stay in touch with their clients and promote their services.
Using CRM will assist your company’s consumer engagement growth.
Additionally, travel software may assist with lead creation and management, making sure that none of the leads
you receive from websites, booking engines, phone calls, emails, payment gateways, print media, social media, and travel reveals are ever lost.
The many activities and prospective bookings can all be organized using the travel CRM software.
With the help of CRM software for travel company, you can streamline your marketing efforts and increase bookings.
Utilizing travel management software, you can efficiently track each inquiry and keep track of it as it progresses through the sales funnel until it is converted.
This gives you important information that can assist you to increase the effectiveness of your team.
To better serve them, the travel CRM categorizes and profiles your visitors as individuals, professionals, or corporate aspects.
To sum up, travel software is ideally equipped to handle the travel industry.
The CRMs listed below make it simple to design and manage both directly contracted and third-party travel goods for travel agencies.
Table Of Contents
- 1 1. LeadSquared
- 2 2. Kapture CRM
- 3 3. Freshsales CRM
- 4 4. Rezdy
- 5 5. Solid Performers CRM
- 6 6. Techno Heaven CRM
- 7 7. Capsule CRM
- 8 8. Innowayt CRM
- 9 9. helloGTX CRM
- 10 Conclusion
- 11 Read More
A single system makes it easier to collect travel inquiries from all of your booking platforms, referral partners, social media marketing, PPC, and offline sources.
This makes sure that no lead escapes detection.
Additionally, based on trip location, budget, agent availability, and other factors, it distributes leads to your salespeople.
Utilize sophisticated lead scoring to make sure that the top leads are given priority.
Manage all of your outside agents, including agency partners and partners in inquiries.
Identify the top and poorest performing suppliers; appropriately credit closures to the inquiry partners.
Utilize LeadSquared’s mobile CRM to monitor and manage your complete taxi service operation.
Receive reports on your past locations as well as your journey distance, time, and other information.
LeadSquared is one of the best CRM for travel agency in India.
Key Features LeadSquared
Here is a list of the main features of LeadSquared CRM software, you can leverage these features to improve the travel agency business process.
these features will help you to always be updated about the leads, priorities, call meetings, follow-ups with customers, and many more in one place.
- Responsive Landing Pages
- Email Marketing Automation
- Automated Sales Alerts
- Lead Activity Tracking
- External Agent Management
- Third-Party Travel Connectors
- Capture Inquiries from Everywhere
- Prioritize High-Quality Leads
- Share Custom Itineraries Easily
- Send Personalized, Time-Sensitive Offers
- Monitor Inquiry & Agency Partner Performance
- Improve Travel Agent’s Productivity
- Geo-Track your Taxis, Jeeps & Buses
- Actionable insights that enhance the traveler’s experience
you can integrate your favorite software like Gmail, Chat Bots, and social media accounts with LeadSquared CRM so that you can work smoothly, everything which you need will be connected in one place.
- Pabbly Connect
- Chat 360
LeadSquared CRM offers 4 types of cost-effective plans, Lite, Pro, Super, and Ultimate.
you can call to book a demo or suggestions based on your business size, they will be happy to assist you in a better way.
For more details check out the LeadSquared CRM website
2. Kapture CRM
With the help of Kapture’s service automation technology; you can create a lifetime of intensely individualized client experiences.
It fully interacts with all platforms and displays queries from various sources on a single dashboard for a practical and quick resolution.
Utilize a single piece of software to manage inquiries from calls, emails, webchats, social media, and other venues.
By automating processes and sending inquiries to the most qualified agent and department, Kapture can assist you in providing faster resolution.
Gather and evaluate customer input to determine and enhance crucial metrics like CSAT, NPS, and many more.
Key Features Kapture CRM
One of the world’s best CRM recognized by many influencers, media houses, and 1000s of users, and customers.
We found Kapture CRM is one of the Best CRM for tour operators or travel agents, it’s highly user-friendly for tour operators.
here is the list of its key features which will help your business to manage in a collaborative manner.
- Contact Center
- Service Center
- Field Service
- Live Chat
- Knowledge Management System
- Single Sign-On
- Learning Management System
- Internal Ticketing
- Ticket Management
- Helpdesk Management System
- B2B Interaction Management
- HIPAA Compliant CRM
- Integrated Operations Management
- Customer Data Management
- Mobile CRM
- Reporting & Analytics
- Magento E-commerce site
- Shopify website E-commerce store
- API Integration
- Many more
Kapture CRM provides 30-day free trial with full features, you can singup here to avail it.
their plans are Essential, professional, and enterprise-level, based on your business you can choose the plan or speak to the sales team.
As far as the Indian market, Kapture is the best CRM for travel agency in India.
For more details check out Kapture CRM Software Website
3. Freshsales CRM
For businesses just like yours, Freshsales is a one-stop shop for solutions that keeps you competitive and syncs up with your company environment.
As soon as a visitor enters your website, it enables agents to speak with them and engage in conversation.
Inquiries and data are also automatically entered into the CRM.
The perfect CRM for travel agents would not only assist in closing sales but also in developing strong bonds with customers who would return to you.
You can automate tedious chores like sending tailored flyers and welcome emails, creating invoices, and nearly everything in between with an intelligent travel CRM like Freshsales.
Pick from pre-made workflows to automate your typical business tasks.
Additionally, a CRM with a seamless helpdesk connection closes the gap between sales and support, giving the sales staff access to information about previous problems encountered by travelers.
Your sales staff will be better equipped to approach the consumer with the following travel package once they have this knowledge at their disposal.
Freshsales is well recognized CRM for travel agency in India, well suitable for Indian customers and business types.
Top Features Freshsales
Freshsales is one of the Best CRM for tour operators, which provides multiple features for small to mid-size and large tour or travel agent kind of business houses.
- Give them individualized experiences to encourage their return.
- Automate boring tasks to get time on your side.
- Automate boring tasks to get time on your side.
- Keep track of follow-ups.
- Quickly fix problems and maintain client satisfaction
you can integrate your daily use software with Freshsales travel agency CRM easily, from chat to email you can manage in one place only. you can integrate with the below software or online tools.
- SMS Integration
- Apple Business Chat
Freshsales provides a free version so that you can use the CRM for an unlimited time period and decide whether this is suitable for the organization/agency or not.
if you are a travel agent, you can use Freshsales CRM for a free lifetime, check out more details on Freshsales website
Basic Plans start ₹999 per month. for more details click Freshsales website
Support your company with tour operator online booking software, which was created to make all the laborious booking management procedures simpler.
Rezdy CRM for the travel industry was created to save time, connect people, reestablish relationships, and ultimately assist operators and resellers develop their businesses.
It is reservation software that automates procedures, resulting in increased sales effectiveness and reservations.
Due to the software’s user-friendly offerings, customers additionally gain from its speedy booking procedures.
Utilize live availability capabilities to manage your inventory and availability on a single online travel booking platform.
Get a tool with Rezdy CRM for travel agency that consolidates all of your guest information, online bookings, sales activities, and inventory management into one cloud-based platform.
Automated sales channels can help you avoid overbooking while cutting administrative costs. Whatever the size or scope of management changes, your tour’s online reservation system will rapidly adapt.
one of the highest rating gainers by travel agents, Rezdy CRM is user-friendly software, easy to operate, and collaborates with the sales team and customers on day to day basis.
Find the key features of the Best CRM for tour operators Rezdy CRM below:
- Booking software
- Live availability
- Website Builder
- Mobile app
- Gift cards & promo codes
- Automated guest communications
- Payment processing
- Reporting tools
- WordPress Booking Plugin
- Partners & integrations
- Rezdy Channel Manager
you can integrate Rezdy with other travel platforms, and sites easily to work faster in one place.
This CRM supports hazle-free integration with below-world-level travel company’s platforms.
Rezdy CRM offers a 21-day free trial no credit card required with full features, I think this is enough time to understand the software functionality,
to understand how much useful it is for your business so that you can take the decision to go for the paid plans and grow your business rapidly.
Basic Plans start at $49 per month, for more details check out Rezdy CRM Website
With the Best Cloud Sales CRM Software called Solid Performers, this is one of the best CRM for travel agents in India.
you have access to everything you need to manage your leads, follow-ups, pipeline, sales team, opportunities, and clients and develop your business in the best way possible.
Gather all of your leads from different sources in one location via straightforward integrations, and have them immediately assigned to members of your sales staff while also sending them a welcoming message.
Convert the business opportunity to your client when the momentum is appropriate. To maintain the momentum, you can make use of all the cutting-edge tools offered.
The majority of your sales-related tasks, from prospecting to closing, may be carried out and automated with ease with the aid of Solid Performers CRM, one of the Best Cloud Sales CRM Software.
Utilize sophisticated lead scores and timely follow-up reminders to close the lead in a clever and effective manner.
Features Of Solid Performers CRM
Solid Performers CRM is one of the market leaders in travel agency CRM software in India, flexible integration, and travel business-friendly useful features list will help to run your day-to-day business smoothly.
- Zero Coding Lead Generation Chatbot
- Build the WebForm as per your Need
- Zero Missed Follow-Ups Guaranteed
- Get Timely Notifications for your Schedule
- Restrict the data access as per your Need
- Build Unlimited Automations in Minutes
- Perform Unlimited Third-Party Integrations
- Modify the Fields as per your Need
- Pass the Data from Any Lead Source
- Create Unlimited Reports as per your Need
- Build UI Rich Graphical Dashboards
- Upload & Manage the related Documents
Integration of Solid Performers
Flexible integration with all large social media, and b2b platforms so that you can work without tension, check out the key integration list as below.
- Chatbot Settings
- Web Form Integration
- Facebook Integration
- Sulekha Lead Integration
- Justdial Lead Integration
- Indiamart Lead Integration
- Lead Capture API with Basic Auth
Solid Performers offers 7 day free trial with full features so that before buying the paid subscription of this CRM, you can have the complete idea of Solid Performers CRM for travel agencies.
Basic Plans start at 500 INR per month. check out for more details Solid Performers website
Travel companies can manage leads, streamline follow-ups, reply to inquiries, and have great interactions with clients with the aid of Techno Heaven’s travel CRM.
Strong customer relationships lead to increased sales. It is specifically made to automate all processes for travel agencies, tour operators, travel businesses, and destination management companies.
Additionally, this program supports effective contract management with all external providers.
Additionally, travel consultants may quickly handle reservations and check for availability.
Techno Heaven is a full-featured software package with outstanding functionalities to create the ideal client experience.
It is specifically made to manage packages, and itineraries, and automate reservations, and payments,
for the entire back office, accounting, reports, and customer relationship management to boost bookings and income.
This all-encompassing piece of software is enabling international travel agencies to streamline operations and improve customer satisfaction.
Techno Heaven CRM for travel industry is built for B2B and B2C both kinds of business models.
check out for more details on the Techno Heaven website
Features of Techno Heaven
A Dubai-based Techno Heaven CRM software company has multiple software, Techno Heaven is one of the best CRM for travel agents, and travel agencies to manage all their operations in one place.
find the list of key features of this Best CRM for tour operators for travel-related business.
- Guest User Account
- Multiple Currencies Option
- Multiple Language Option
- E-commerce Shopping Cart
- Banner Management System
- Live Chat Integration
- Support XML/ API, GDS Supplier Integration
- Secure Payment Gateway
- Group Booking Facility
- Responsive & SEO Friendly
you can easily integrate Techno Heaven CRM with many API and software tools, and API integration with world-level travel platforms for smooth functioning.
find the list of key API Integration systems below:
- Hotels XML in
- Hotels API Out
- Channel Manager
- Flight integration
- Tours XML in
- Activities XML Out
- Payment Gateways
For pricing and free Demo please contact directly to their sales team.
7. Capsule CRM
With Capsule’s straightforward yet effective Travel CRM solution, deliver an exceptional customer experience from initial inquiry to post-trip feedback.
You have access to all available customer information.
Knowing their favorite areas and lodging options will make it simpler for you to assist them with selecting their upcoming vacation.
Exceptional, individualized customer service will keep customers coming back to you for all of their holiday needs and foster great word-of-mouth advertising.
Features of Capsule CRM
Capsule CRM for travel agency is packed with useful features, and the capability to operate from any kind of device like a laptop, desktop, mobile phone, tabs, etc.
Have a look at key features of this Best CRM for tour operators.
- Contact Management
- Sales Pipeline
- Email Marketing & Tools
- Tasks & Calendar
- Sales Analytics
- Built-in project management tool to manage your sales and services
Capsule CRM supports easy integration with almost every known software like the outlook for email and Mailchimp for email marketing. QuickBooks for accounting, and many more, look at the main supported integration software.
- FreeAgent FreeAgent
Capsule CRM offers a lifetime free, 2 users can use this CRM’s basic features with 250 contacts for free so that you can be sure about this software before making a decision to go for paid plans.
Basic Plans start at $54 per month, check out more details on Capsule CRM Website
8. Innowayt CRM
A sophisticated CRM for travel agency in India that includes tools like
Quotation Management, Sourcing reputable suppliers through MarketPlace, Adding your Own Suppliers, Outward Remittance, and Invoicing will help your business develop.
The only travel CRM with all the tools you require to launch, manage, and expand your business is Innowayt.
It has a tonne of functionality for tour operations in addition to all the features of the best CRM for travel agents for customer management.
Your team’s productivity is increased, and your mundane chores are automated.
This enables you to start selling right away with a simple setup and user-friendly interface.
By condensing all internal and external communications into a single application, Innowayt aids in productivity growth.
It is an online tool that will increase team productivity and carry out your regular duties automatically.
Features of Innowayt CRM for travel Agency
over 830+ travel companies across the world have trusted this CRM for travel agency business. check out the key features of Innowayt CRM software.
- Access To Global Market-Place
- Quotation Management
- Vouchers And Invoices
- Individual Product Management
- Access Control
- GIT/FIT Management
- Live Reports
- Holiday Packages Management
- Vendor Management
- Booking Management
- Internal Chat integration
- Send Quotations to customers using your email id
- you can sync your email in 2 Way
- you can Add, and customize canned responses of the users
- easy Scheduling & Reminders of the customer meetings
- Automate customer Birthday & Anniversary greetings in the system
- Schedule Payment Reminders
Innowayt is one of the best CRM for travel agency in India.
Innowayt CRM for travel agency offers 14 days of free trial without adding card details, you can check out more details on the Innowayt website.
Basic Plans start $ 102 for one year for 5 users, check out more details on Innowayt website
9. helloGTX CRM
helloGTX CRM is an Indian CRM software company and this CRM is the best fit for Indian customers.
Travel CRM can quickly transform the travel business into a Travel CRM System.
By automating repetitive chores and giving your travel agents and tour guides access to use consumer data, you can lessen their effort and help them engage customers better.
The use of travel agency software facilitates the delivery of itineraries straight from the CRM, the conversion of inquiries into leads,
increased efficiency increased productivity of your team of travel agents, and significant time and resource savings.
From the website, emailer, landing page, lead allocation, itinerary development, follow-ups, sales & invoicing, voucher production, and repeat customers, everything was created with a travel agency in mind.
Features of helloGTX
helloGTX CRM offers multiple features which are required to run a travel agency in an organized way, especially in India, find the list of key features below.
CRM is developed for B2B and B2C segments to cater the business needs.
- Customer Information Management
- Optimize Your Time
- Lead Management
- Campaigns Management
- Follow-up Management
- Customer Satisfaction
- Manage daily offers, deals, and packages
- Manage Multiple Users or agencies
- Inquiry Management
- Follow-up Management
- Booking Records
- Payment Records
- Reminders and Alerts
- MIS and Reports
helloGTX CRM supports many other software as well as API integration as below.
- XML API
- Hotel API
- Flight API
- Tripjack API Integration
helloGTX is one of the best CRM for travel agency in india, for pricing of helloGTX CRM please ask customer care to request a demo, check out more details on helloGTX CRM Website
With automatic and account-specific communication,
CRM software for travel company makes it simple to interact with and communicate with branch visits, clients, agents, and suppliers.
The program automates the entire search and booking process so you can concentrate on providing genuine customer service and enhancing your bookings with ancillaries or upgrades.
These are the best CRM for travel agents we found in the market based on the travel agent reviews.